Frequently Asked Questions

Most practices go live within 10–14 business days. We handle the full transition — EHR integration, payer credentialing review, and staff coordination — with zero downtime to your existing billing workflow.

Yes. We integrate with 300+ EHR and practice management systems including Epic, Athena, eClinicalWorks, NextGen, Kareo/Tebra, DrChrono, and many more. Our integration team evaluates your platform during the free onboarding audit.

Our current first-pass clean claim rate is 98.3%, compared to the industry average of 85–90%. We achieve this through AI-powered claim scrubbing, certified coder review on every claim, and real-time eligibility verification before every patient visit.

Every denial triggers an automatic workflow: categorization by reason code, root-cause identification, payer-specific appeal drafting, and resubmission within 48–72 hours. We also run monthly denial trend analysis to prevent recurrence at the source.

We operate on a percentage of collections model starting at 2.95%, which aligns our incentives perfectly with yours — we earn more when you earn more. There are no setup fees, no long-term contracts required, and no hidden charges.

Yes, fully. We operate under signed Business Associate Agreements (BAAs), use 256-bit AES encryption for all data, and undergo annual SOC 2 Type II and HIPAA compliance audits by independent third-party firms. All staff receive annual HIPAA security training.

No long-term lock-in is required. We work month-to-month because we're confident our results speak for themselves. Enterprise clients may choose 12-month agreements for preferred pricing and SLA guarantees.

You'll be assigned a dedicated Account Manager who knows your practice, specialty, and payer mix from day one. This person is reachable directly by phone, email, and chat — not a general call center queue.